Withdrawal Form

As a consumer, you are entitled to a right of withdrawal in accordance with the following instructions:

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us

KHS e. K.
Gewerbeallee 4
45478 Mülheim a. d. Ruhr

Phone: +49 (0)208 – 883 6969 8
Fax: +49 (0)208 – 883 6969 7
Email: info@khs.net

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not exist for contracts

  • for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded,
  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
  • for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature,
  • for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Download Sample Withdrawal Form
Sample Withdrawal Form