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Service

For us the customer is still king!
With us, you will not only get our quality products but still a world class service! Our service team is always attentive, so that you, come to see our focus is on making our customer 'king' with our service. Therefore, you will not be let down even after shopping or in the rare event of problems! We would like to introduce you to some of the following points of our wide variety of service program. Your KHS team

High security of your customer data
The security of your customer data is important to us! Your customer data is encrypted in our shop with the currently highest possible security level. As a partner to process your credit card orders use PayPal. By PayPal, you can pay securely with your MasterCard and VISA credit card with the market-leading security procedures "Verified by Visa" and "MasterCard Secure Code ™".

No shipping costs within Germany
We take of all shipping for you within Germany for purchases over 25,- Euro. In our shipping table you will find more information about the shipping costs for express shipping, shipping abroad or to German islands.

Delivery to a different address and packing stations
We will ship to different delivery addresses! In our order form, you can easily specify a different delivery address (eg work, neighbor, friend, etc.) then your billing address. Your order will reach you then without detours and unnecessary storage times. A delivery to a packing station is possible, as long as you registered for the service on the DHL customer website. 

Regular prices and ever-changing deals
Regular product prices and finding new offers. Let it be known that you are buying direct from the manufacturer in our KHS shop. This means for you, in case of problems there can be immediate and rapid assistance directly from the manufacturer!

Free Thank You Gift
You can request from us a free thank you gift for your order of a total value of 50,- euros. You can even select your own personal thank you gift in your shopping cart. In the case of some watches you can also select a free engraving on the cover of your new KHS-watch! Conditions are that the item has to be ordered from us in the KHS-Shop, that way your ordered item can be engraved with your short personal message.

Free watchband shortenings
If necessary, we can reduce the size of your metal band! Conditions are again that the article must be ordered from us in the KHS-shop, and you clearly indicate to us via email prior to shipment, your wrist size.

Gift Wrap
We offer stylish gift packaging! In the cart you will find the chance to indicate that you wish your items to be gift wrapped.

Brochures and leaflets 
Simply ask for the information, and you will know more! You can’t decide ​​on a specific product in our KHS shop? We can send you various brochures and leaflets for a processing fee for sum of 5,- euros, which will be refunded later upon your order. Please use our Contact Form

Free manuals
We will not leave you out in the rain! However, you have a KHS watch with many functions, that you can use because you have lost the user manual? We will send you the copy of operating instructions as a free PDF file via e-mail! Please use our contact form.

Battery Replacement
We will glady change you up! You need an expert battery replacement for your KHS-watch? No problem, we will be very happy to send you a free quote for the required battery change your KHS watch. Please use our contact form.

Disposal of Batteries 
Together with companies that deliver batteries or rechargable batteries or products that are delivered with batteries or rechargable batteries we are required by the Battery Recycling Law that we must pass on the following information:

Batteries are not to be disposed of in the household waste, in that they contain harmful substances which, if not properly stored or disposed of, may cause damage to health and the environment. While you are the enduser of the batteries, you are required by law to recycle the batteries in the proper manner. You may return the used batteries to us, or to the store where the product was purchased or use the nearest communal recycling station in your area. In the store which you purchased the product the return is limited by amounts and they will only accept the batteries that they have listed.

Used batteries contain valuable material that can be used again. The envirnoment and us say thank you.

Batteries or rechargable batteries, that contain harmful substances, are marked with a crossed out dustbin. Beside the dustbin symbol you will find the chemical symbol of the substance.

Cd: Battery contains Cadminum, Pb: Battery contains lead and Hg: Battery contains mercury.

Repair Service Watchmaker service at its finest! 

Should you require a repair of your KHS article you have found a competent partner in us. After making a repair, you receive a one year warranty on all of our executed work. Please use our contact form.

Accessories and spare parts
We can supply you with almost anything! Looking for a specific KHS spare parts, such as an original KHS wristband, a new KHS-buckle or a replacement for your broken KHS watchglass? We will be very happy to give you a non-binding estimate. Please use our Contact form.

Expert help
Expert service also helps a lot! You can reach our service team "24/7", this means 24 hours a day and 7 days a week. Our service team is available to you online via the contact form, offline via letter to our address and fax [0049- (0) 208-88369697]we are only happy to help. Test our competence - we look forward to assisting you.